MAHASHANKH Design
Proprietorship Firm
Website: MAHASHANKH.COM
Platform: MAHASHANKH
Last Updated: [20-09-2025]
1. INTRODUCTION
MAHASHANKH Design (“we,” “our,” “us,” or “the Company”) is a proprietorship firm globally recognized for providing comprehensive digital design services, 3D presentation solutions, and advanced software and AI tools. We serve a diverse clientele including sellers, manufacturers, designers, and artists across multiple industries including textile, tiles, fashion, interior design, product design, wallpaper, sarees, and related sectors.
This Privacy Policy describes how we collect, use, store, share, and protect personal information when you use our services through our platforms: MAHASHANKH.COM and AJUPY. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable laws including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using our services, creating an account, or accessing our platforms, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. DEFINITIONS
“Personal Information” means any information that identifies or can be used to identify, contact, or locate a person, including but not limited to name, email address, postal address, phone number, and user identification details.
“Sensitive Personal Data or Information” (SPDI) includes passwords, financial information such as bank account details or payment instrument details, biometric information, and any data as defined under the Information Technology Rules, 2011.
“Services” refers to all digital design services, 3D presentation services, software solutions, AI tools, and related offerings provided through our platforms.
“User” refers to any individual who accesses or uses our services, creates an account, or interacts with our platforms.
3. INFORMATION WE COLLECT
3.1 Personal Information Collected
We collect the following categories of personal information when you register for our services:
- Name: Your full legal name or business name
- Email Address: For account authentication and communication
- User ID: A unique identifier for your account
- Postal Address: Your business or residential address
- Password: Encrypted authentication credentials for account security
3.2 Additional Information
We may also collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Communication records (customer support interactions)
- Professional information (industry, business type, design preferences)
3.3 Methods of Collection
Information is collected through:
- Registration forms on MAHASHANKH.COM and AJUPY platforms
- User profile setup and updates
- Customer support communications
- Service usage and platform interactions
- Cookies and similar tracking technologies
4. PURPOSE AND USE OF INFORMATION
4.1 Primary Purposes
We collect and use your personal information for the following purposes:
- Account Management: Creating and maintaining user accounts on both platforms
- Service Delivery: Providing digital design services, 3D presentations, and AI tools
- Authentication: Verifying user identity and securing platform access
- Communication: Sending service updates, notifications, and support responses
- Customization: Personalizing your experience and recommendations
- Business Operations: Processing orders, managing subscriptions, and billing
4.2 Marketing and Analytics
- Sending promotional materials about new services and features (with consent)
- Analyzing usage patterns to improve our services
- Conducting market research and user surveys
- Developing new products and services
4.3 Legal Compliance
- Complying with legal obligations and regulatory requirements
- Responding to legal requests and court orders
- Protecting against fraud, abuse, and security threats
5. DATA SHARING AND DISCLOSURE
5.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in:
- Payment processing and billing services
- Cloud storage and hosting providers
- Email delivery and communication services
- Analytics and performance monitoring tools
- Customer support systems
5.2 Business Partners
We may share aggregated, non-personally identifiable information with business partners for:
- Industry analytics and insights
- Joint marketing initiatives (with your consent)
- Service integration and compatibility
5.3 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with court orders, subpoenas, or legal processes
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
- Cooperation with law enforcement agencies
5.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. DATA SECURITY AND PROTECTION
6.1 Security Measures
We implement comprehensive security measures including:
- Encryption: All sensitive data is encrypted during transmission and storage
- Access Controls: Strict access limitations to authorized personnel only
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Protected servers and network security protocols
- Employee Training: Regular privacy and security training for all staff
6.2 Password Security
- Passwords are encrypted using industry-standard hashing algorithms
- We cannot access or view your actual password
- Users are encouraged to use strong, unique passwords
- Regular password updates are recommended
6.3 Data Breach Response
In the event of a data breach:
- We will notify affected users within 72 hours of discovery
- Immediate steps will be taken to contain and investigate the breach
- Relevant authorities will be notified as required by law
- Additional security measures will be implemented to prevent future incidents
7. DATA RETENTION AND DELETION
7.1 Retention Periods
We retain personal information for the following periods:
- Account Information: For the duration of your account plus 3 years
- Transaction Records: 7 years for financial and tax compliance
- Communication Records: 5 years for customer service purposes
- Usage Analytics: 2 years for service improvement purposes
7.2 Data Deletion
- Users may request deletion of their account and associated data
- Certain information may be retained for legal or regulatory compliance
- Anonymized data may be retained for analytical purposes
- Physical destruction methods are used for hardware containing personal data
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 Types of Cookies Used
- Essential Cookies: Required for platform functionality and security
- Performance Cookies: For analyzing usage patterns and improving services
- Functional Cookies: To remember user preferences and settings
- Marketing Cookies: For targeted advertising (with consent)
8.2 Cookie Management
- Users can control cookie preferences through browser settings
- Essential cookies cannot be disabled without affecting platform functionality
- Detailed information about specific cookies is available upon request
9. USER RIGHTS AND CHOICES
9.1 Access Rights
You have the right to:
- Access your personal information held by us
- Request copies of your data in a portable format
- Receive information about how your data is processed
9.2 Correction and Updates
- Update your personal information through your account settings
- Request correction of inaccurate or incomplete data
- Modify your communication preferences at any time
9.3 Deletion Rights
- Request deletion of your personal information (subject to legal requirements)
- Close your account and request data removal
- Opt-out of marketing communications
9.4 Exercising Your Rights
To exercise these rights, contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Postal Address: [Insert Complete Address]
10. INTERNATIONAL DATA TRANSFERS
10.1 Data Location
Your personal information may be processed and stored in:
- Servers located in India and other jurisdictions
- Cloud storage facilities operated by our service providers
- Third-party data centers with appropriate security safeguards
10.2 Cross-Border Transfers
When transferring data internationally, we ensure:
- Adequate protection through contractual safeguards
- Compliance with applicable data protection laws
- Implementation of technical and organizational security measures
11. CHILDREN’S PRIVACY
11.1 Age Restrictions
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.
11.2 Parental Rights
If we discover that we have collected information from a minor:
- We will delete the information immediately
- Parents may contact us to review or delete their child’s information
- Enhanced privacy protections apply to any data of minors
12. CHANGES TO THIS PRIVACY POLICY
12.1 Policy Updates
We may update this Privacy Policy to reflect:
- Changes in our services or business practices
- Updates to applicable laws and regulations
- Improvements in our security and privacy practices
12.2 Notification of Changes
- Users will be notified of significant changes via email
- Updated policies will be posted on our platforms with the revision date
- Continued use of our services constitutes acceptance of updated terms
13. GRIEVANCE REDRESSAL
13.1 Complaint Procedure
If you have concerns about our privacy practices:
- Contact our designated Privacy Officer at [Insert Contact Details]
- Provide detailed information about your concern
- We will investigate and respond within 30 days
- Further escalation options are available if needed
13.2 External Authorities
You may also file complaints with:
- Information Technology authorities under applicable Indian laws
- Consumer protection agencies
- Data protection authorities in your jurisdiction
14. CONTACT INFORMATION
MAHASHANKH Design
Proprietorship Firm
Primary Contact:
Email: [Insert Primary Email]
Phone: [Insert Phone Number]
Privacy Officer:
Email: [Insert Privacy Officer Email]
Phone: [Insert Direct Phone Number]
Postal Address:
[Insert Complete Business Address]
[City, State, PIN Code]
India
Platform Support:
- MAHASHANKH.COM: [Insert Support Email]
- AJUPY Platform: [Insert Support Email]
15. GOVERNING LAW AND JURISDICTION
This Privacy Policy is governed by the laws of India, including but not limited to:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (when applicable)
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in [Insert City], India.
Effective Date: [02-02-2022]
Last Reviewed: [20-09-2025]
Next Review: [20-12-2025]
This Privacy Policy represents our commitment to protecting your personal information and maintaining transparency in our data practices. We encourage you to review this policy regularly and contact us with any questions or concerns.